This privacy policy outlines how Cancer Imaging and Therapy Centre Gold Coast Pty Ltd (trading as CRT) manages the collection, storage, use, disclosure, and handling of personal information and complies with the Federal Privacy Act (Act), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and its 13 legally binding Australian Privacy Principles (APPs), which apply to health service providers.
Personal Information
Personal information refers to details or opinions about an identified individual or someone who is reasonably identifiable. This includes but is not limited to information recorded in any form. Special provisions are in place for sensitive information, encompassing health details, race, ethnic origin, political opinions, memberships, religious beliefs, sexual preferences, and criminal history. Throughout this policy, references to personal information include sensitive information unless otherwise specified.
How we collect Personal Information
The primary source of personal information is direct interaction with individuals, whether electronically, in person, or over the phone. Additionally, information is gathered from referring clinicians, allied health professionals, family members (where appropriate), and other third parties, ensuring compliance with workers compensation claims, Medicare, and other relevant entities.
Types of Information Collected
We collect information including, but not limited to, names, contact details, dates of birth, addresses, medical history and identifiers such as Medicare numbers and expressed preferences regarding health services. Additionally, results of tests or procedures, payment details, and feedback are collected.
CRT will only collect health information that is necessary for the purpose for which it is collected and does so in a way that is lawful, fair and not unreasonably intrusive.
Use and Disclosure of Personal Information
Personal information is used for its primary purpose (medical care), service provision, communication, responding to queries or complaints, and facilitating billing. It may also be used for quality assurance, research, and statistical analysis where consent has been given. Disclosure may occur for administrative needs, accreditation, and legal requirements.
Online Access and Security Measures
Online access to reports and images is facilitated through secure electronic systems with encryption. Access is granted to referring clinicians and other healthcare providers with explicit consent. Personal information is not sold or disclosed to entities unrelated to your medical care. Security measures, including 24-hour systems and staff training, are in place to protect personal information.
Complaints and Contact Information
Individuals can make complaints about privacy matters by contacting admin@crtimaging.com.au. CRT commits to responding to complaints within 30 days. If unsatisfied with the response, individuals can contact the Office of the Australian Information Commissioner.
Updates to Privacy Policy
CRT reserves the right to review and amend this privacy policy, with any changes communicated by posting an updated version on relevant websites.
Last Updated: 28/11/2023
